FAQ's
Purchasing & Shipping
Where do you deliver?
We deliver to New Zealand and Australia
You can find out more about our shipping over on our Shipping Policy page.
How do I check the status of my order?
Once your order has been processed, you will receive a shipping confirmation email with a unique tracking number, so you can track your purchase all the way to your door.
When will I receive my order?
We aim to provide you with a fast and reliable delivery service. Our team operates Monday – Friday (excluding public holidays) and we aim to despatch your order within 24 hours of receiving it.
Once your order has been dispatched, you will receive a tracking number via email.
For information on estimated delivery times, please visit our Shipping Policy page.
Can I return a product I’ve purchased from your online store?
Yes, The Peel Co accepts returns if you’ve changed your mind about a product purchased through our online store. To qualify for a return, you must meet the following conditions:
– Item was purchased from The Peel Co online store within the last 30 days.
– Proof of purchase must be provided.
– Item is in its original purchase condition. Packaging must be unopened, unused and unmarked. We do not accept returns for products that have been opened. The only exception to this is if the product has been deemed faulty.
– The shipping costs associated with the return of the product is the responsibility of the customer and will not be covered by The Peel Co. The only exception to this is if the product has been deemed faulty.
Your rights under any applicable consumer laws are additional to and not affected by The Peel Co’s Return and Refund Policy.
Do you offer Afterpay as a payment option?
Absolutely!
How do I contact The Peel Co?
You can get in touch on our website, or email us info@thepeelco.co.nz
Where is your skincare made?
Our skincare is formulated and made in Australia.
Are your skincare products vegan and cruelty-free?
Yes! We are proud to say all our products are vegan and cruelty-free.
Are your products free from nasties?
Our products are free from parabens, alcohol, propylene glycol, hormone disruptors, sulphates, solvents, fragrances, gluten and dairy in order to reduce the chemical burden on the skin. We also avoid the use of specific surfactants which are known to disrupt the skin integrity and cause skin sensitivity reactions.
What is the shelf life of your products?
Due to the high potency of our products we conservatively assign a 12 month expiry to ensure a fresh potent product.
Once opened, use the product within 6 months.