The Peel Co accepts returns if you’ve changed your mind about a product purchased through our online store. To qualify for a return, you must meet the following conditions:

• Item was purchased within the last 30 days. Proof of purchase must be provided.
• Item is in its original purchase condition – packaging must be unopened, unused and unmarked. We do not accept returns for products that have been opened. The only exception to this is if the product has been deemed faulty.
• The shipping costs associated with the return of the product is the responsibility of the customer and will not be covered by The Peel Co. The only exception to this is if the product has been deemed faulty.
• Your rights under any applicable consumer laws are additional to and not affected by The Peel Co’s Return and Refund Policy above.

A refund of the full purchase price minus a $5 processing fee and minus the value of any free gifts that the purchaser no longer qualifies for will only be issued when all of the above conditions have been met, and once the returned product has been received back into our warehouse. Refunds will be processed via the original payment method within 5 working days.

If you meet all of the above conditions, contact our customer service team on info@thepeelco.co.nz to commence the return process.

Wrong Order Received
If you have received the wrong order please email us at info@thepeelco.co.nz as soon as it arrives and we will replace it once the incorrect product has been returned back to us.

Cancellations
Once your order has been received & packed by our dispatch team, we are not able to cancel or refund your order.

If you have purchased using Afterpay, please be aware that changes or cancellations cannot be made to your order once confirmed.

Incorrect Name or Address
Please ensure that you have correctly entered your name and address at the time of purchase. We are unable to change the address once your item has been fulfilled.

The Peel Co cannot take responsibility for any missing items that have been incorrectly addressed by the customer.

Missing Parcel?

If your order has not arrived within 5 working days in New Zealand (not including public holidays) please phone your local NZ Post outlet or track your order online here. You will need the tracking number from your tracking email. If they are unable to locate your order, please email us at info@thepeelco.co.nz

International Orders

International orders may attract local customs taxes or duties on arrival to your country. These taxes / duties are required to be paid by the purchaser and are not the responsibility of The Peel Co. No refunds will be issued for orders where taxes / duties remain unpaid by the purchaser. Please check with your local customs agency regarding the tax / duty likely to be charged prior to placing your order.

All international orders are sent via DHL Express. Please use their tracking service to track your delivery here. Please only email us at info@thepeelco.co.nz if your parcel has been lost.

Please ensure someone will be available to sign for your order or collect it if you receive a card-to-call / collect. We cannot resend product free of charge outside New Zealand if your order gets returned to us.

Disclaimer
The material provided on this website is for information purposes only. It is not intended to replace medical advice or be a treatment for any medical condition. We highly recommend consulting a health professional if you have any concerns about your health, are starting any health or nutritional related treatment, or for any questions you may have regarding your own medical condition.

Information and related materials on this site are subject to change without notice. Whilst all reasonable steps have been taken to ensure the accuracy of information provided within this website, The Peel Co makes no warranties or representations as to its accuracy, completeness or frequency that it is updated.

Although The Peel Co website may include links providing direct access to other Internet resources, including external web sites, The Peel Co is not responsible for the accuracy or content of information contained in these sites.